Creating a Client Welcome Packet That Answers Questions Before They Are Asked
Introduction New clients arrive with a long list of unspoken questions. What will the first session be like? How much will it cost? What happens if I need to cancel? Who can see my information? Where do I park? Many of them never ask, either out of embarrassment or because they do not know they are allowed to. A thoughtful welcome packet answers these questions in advance, in a calm and...
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