Handling Late Arrivals and Delayed Session Starts at Behavioral...

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2026-10-22 10:05:14 -

Handling Late Arrivals and Delayed Session Starts at Behavioral Health Practices

Introduction Every therapy practice deals with timing problems. A client gets stuck in traffic, a parent is delayed picking up a child from school, a clinician's previous session runs long, or a telehealth link fails at the worst moment. Each of these situations lands on the front desk, usually within a minute or two of the appointment time. The way a receptionist responds matters more than it...

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