Handling Employee Assistance Program Callers and Limited Session...

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2026-10-27 09:48:49 -

Handling Employee Assistance Program Callers and Limited Session Authorizations

Introduction Employee assistance programs, often called EAPs, are one of the most common ways people first reach a therapist. An employer offers a short series of confidential sessions at no cost to the employee, and the employee picks up the phone to schedule. For many callers, this is their first step into mental health care. These callers also bring a particular set of needs. They may have a...

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