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Handling Dual Relationships and Conflicts of Interest at the Scheduling StageIntroduction Therapy is built on a clear, professional relationship between client and clinician. That clarity can blur before the first session even begins. A caller may realize that the clinician is their child’s coach, their neighbor, or a friend of a family member. A new client may share a workplace with a staff member, or attend the same congregation as...0 Commentarii 0 Distribuiri 866 Views 0 previzualizare
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Handling Employee Assistance Program Callers and Limited Session AuthorizationsIntroduction Employee assistance programs, often called EAPs, are one of the most common ways people first reach a therapist. An employer offers a short series of confidential sessions at no cost to the employee, and the employee picks up the phone to schedule. For many callers, this is their first step into mental health care. These callers also bring a particular set of needs. They may have a...0 Commentarii 0 Distribuiri 771 Views 0 previzualizare
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Handling Late Arrivals and Delayed Session Starts at Behavioral Health PracticesIntroduction Every therapy practice deals with timing problems. A client gets stuck in traffic, a parent is delayed picking up a child from school, a clinician's previous session runs long, or a telehealth link fails at the worst moment. Each of these situations lands on the front desk, usually within a minute or two of the appointment time. The way a receptionist responds matters more than it...0 Commentarii 0 Distribuiri 900 Views 0 previzualizare
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In House Versus Outsourced Receptionist Staffing for Growing Therapy PracticesIntroduction As a therapy practice grows beyond a solo provider, the question of how to staff the front desk becomes unavoidable. Some practices hire an in house employee to handle scheduling, intake, and phones, while others turn to an outsourced virtual receptionist service built specifically for healthcare. Both approaches can work well, but they come with different trade offs around cost,...0 Commentarii 0 Distribuiri 1K Views 0 previzualizare
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Managing Scheduling Across Multiple Locations and Clinicians as a Practice GrowsIntroduction A single therapist with one office and one calendar can manage scheduling with a fairly simple system. The moment a practice adds a second location, or brings on additional clinicians with different specialties and availability, that simplicity disappears. Clients need to be matched not just to an open time slot but to the right location, the right clinician, and the right type of...0 Commentarii 0 Distribuiri 1K Views 0 previzualizare
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Onboarding New Therapists: How a Virtual Receptionist Helps Fill a New Clinician's CaseloadIntroduction Hiring a new therapist is a significant investment for a group practice, and the return on that investment depends heavily on how quickly the new clinician builds a full caseload. A therapist sitting with open slots for weeks after joining is not just a scheduling inefficiency, it is lost revenue and a slower path to the clinician feeling settled and productive in the practice....0 Commentarii 0 Distribuiri 2K Views 0 previzualizare
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Reaching Clients Who Are Hard to ContactIntroduction Every therapy practice has clients who are difficult to reach. A number goes straight to voicemail, a phone has been disconnected, a message gets no reply, or a client simply seems to have gone quiet. Sometimes there is a simple explanation, such as a new phone, a busy season, or a change in work schedule. Other times, silence is a sign that someone is struggling. A front desk with...0 Commentarii 0 Distribuiri 1K Views 0 previzualizare
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