Does your QA Team still review your customer interaction manually? Do you know, manual evaluation is a time consuming process?  How do you manage if performance issues are discovered late? Would you like to automate the whole process?  If so, commence your journey With contact center quality assurance Software. 

How our Contact Center Quality Assurance Software solve the problem : 

Using  beyondQA Contact Center Quality Assurance Software can evaluate more than 1000 calls in few minutes. 

Without any fail, it notices a complicated risk. 

How beyondQA works: 

Capture customer interaction: 

bryondQA features integrate with contact center systems to collect 

Voice calls

Live chat conversations

Email interactions. 

AI enhance each conversations: 

 Transcribe conversations 

 Detects customer sentiment. 

Identifies customer intent. 

Extracts keywords. 

Measure agent performance. 

Coaching and performance insights: 

Our Contact Center Quality Assurance Software evaluates each agent and provide feedback with agent score.

Comprehensively evaluate team performance trends. 

Identify the gap of coaching opportunities. 

Enable the risk alert. 

How it helps for business : 

Improve customer experience  : 

Detect the customer's sentiment such as positive, neutral and negative. 

Identifies recurring complaints and service gaps. 

Flags poor customer experiences quickly. 

How those features create impact on  business : 

Improve customer satisfaction. 

Increased customer loyalty and retention. 

Reduce escalations and complaints.  

Improve agent performance : 

Easily identity which agent need a coaching for improve the performance.  

How beyondQA helps : 

Tracks agent performance across the all interactions. 

Provides data driven coaching opportunities.  

Business impact:  

Better agent productivity. 

Higher first call resolutions rates.  

In a nutshell: 

Speed up every customer interaction without any mistakes. Moreover, it improves the overall performance of the contact center. Simplify customer interaction and easy to scale.