Do you want to evaluate customer interaction? Would you like to improve agent performance? Would you like to improve agent performance?    If so, commerce your journey with the contact center platform. 

Core features of contact center platform : 

Call evaluation: 

This platform effectively reviews every customer interaction with using AI instead of relying manual evaluation. 

Business benefits:  

Detects customer issues earlier. 

Save significant operational time and cost.

Reduce manual QA efforts. 

Custom QA scorecards:

Each contact center has different KPIs. beyondQA has features called custom evaluation templates that suit for every business. 

Business benefits: 

Flexible scoring board. 

Agent performance management: 

Managers can evaluate individual and team members performance. 

Business benefits : 

Identify top performers. 

Enable targeted coaching. 

Improve employee productivity. 

Emotion and sentiment analysis : 

 Using beyondQA contact center platform easily detect customer conversations to detect emotional tone and sentiment. 

Benefits : 

Understand customer experience. 

Effectively  improve service quality. 

Intent and keyword detection: 

beyondQA  identifies  primary words during the  customer conversation and identifies intent words. 

Business benefits : 

Enhance quality monitoring and customer intent. 

Identify common customer issues. 

Trend and risk alert : 

With help of the beyondQA contact center software solutions easily identify emerging issues. 

Benefits:  

Reduce operational risk. 

Faster issue resolutions. 

 In a nutshell: 

The traditional QA process is consuming excess time to evaluate the call. Moreover,  it evaluates every conversation across the various platforms such as voice, chat and email.  So commerce your journey with beyondQA contact center platform.